Terms of service

General conditions of purchase

Any purchase made through vinosbiopedrolivares.com, and the process of that purchase, is governed by these general conditions of purchase (the “General conditions”). Buying any of our products means you accept these General conditions and, with them, our legal notice and our privacy policy.

The General conditions bind the owner of the page and the buyer (the “Customer”) from the moment the Customer places and accepts an order on this page. Both parties must know and comply with them. Accepting them is required in order to place an order. Please read them carefully.

Seller. BODEGAS TOBAR S.L.U. (“Bodega Pedro Olivares”). Tax ID: 23 661 598 B. Address: Avda. La Victoria 4. Los Llanos de Arriba. 23360. La Puerta de Segura (Jaén).

Buyer / Customer. The user who registers, giving personal data voluntarily, through the form provided. To buy on the website the customer must register, or already be registered, and must fully accept these General conditions, the legal notice and our privacy policy.

As a customer you declare that you are of legal age and have the legal capacity to be bound by these General conditions when you place an order. You expressly accept that access, registration and contracting through the website take place under your sole responsibility.

Shipping and returns

Shipping. vinosbiopedrolivares.com works with established carriers. That relationship lets us deal with an incident if one happens. Contact us if it does.

The carrier depends on the destination and on how many parcels the order contains:

• Mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla: NACEX.
• Europe (EU countries and the Schengen area): NACEX.

If you want to buy from a country outside the EU, write to pedro@vinosbiopedrolivares.com. We do not currently ship to Latin America, because of the transport cost.

The rates we offer are:

• Spain, including the mainland, the Balearic Islands, the Canary Islands, Ceuta and Melilla: standard shipping 7.25 €, free from 60 €. Delivery in 2 to 5 business days.
• The international destinations that are enabled on the shop: 50 €, free from 300 €.
• Urgent shipping: the rate is agreed case by case. Write to pedro@vinosbiopedrolivares.com.

Shipping costs to places outside the European Union do not include import duties. The recipient pays those in cash at destination.

Delivery times. Deliveries run Monday to Friday.

• Mainland Spain, standard shipping: about 48 to 72 working hours.
• Balearic Islands, Ceuta and Melilla, standard shipping by sea: 5 to 7 working days.

Carriers deliver on the stated date before 19:00. If someone is at the address only at certain hours, say so in the comments when you order. We cannot guarantee that slot, but the carrier will try to follow it. If nobody is there, they leave a notice or contact you to arrange another time.

We email you a few days before delivery with the shipment details, the carrier’s phone number and a link if you want to deal with the carrier yourself. You do not have to call them first. We send that information for customers who want to.

The usual way to reach customer service is email. The phone is +34 607 861 329.

Check that your email address is written correctly. When the purchase is finished you should receive a message at that address so you can check the order. If you do not, the message may be in spam, the address may be wrong, a server may be temporarily failing, or the order may not have been completed. Contact us as soon as you can on +34 607 861 329 or at pedro@vinosbiopedrolivares.com.

So that problems with preparation or delivery can be solved quickly, please give phone numbers where the recipient can usually be reached. Orders with no phone number, or with a false number, are not processed.

In the order confirmation, check that the delivery address is correct (street, number, floor, name of the premises, and so on). Parcels are billed with the address as the customer writes it. If something is wrong, tell us as soon as you can by answering the “In process” email you receive while the order is being prepared. We are not responsible for delays caused by a wrong or incomplete address.

Once you receive the “Shipped” email, the order cannot be changed. If you want to change or add an item, do it before that message. This matters if you need to cancel.

If something you asked for is out of stock, we will tell you about the delay as soon as we can and offer a similar product if we have one. You can wait until the item is available. If the arrival date is later than the one we told you, we email you to confirm that you still want the order.

If the agreed delivery time is missed, contact customer service on +34 958 402 396 or at pedro@vinosbiopedrolivares.com so we can try to fix it quickly.

Returns. The simplest way to ask for a return is to email pedro@vinosbiopedrolivares.com with the subject “Return request” and your order and/or invoice number, telling us who placed the order, the email used, a phone number, the order or invoice number and the reason.

You will also receive the following by email when you make a return.

If the product is faulty or was broken in transit, contact us as soon as you can, within 24 hours of receiving it. Pack the goods in the original packaging, which was made for these bottles, and include a copy of the invoice you received with the goods. Once we have the parcel, the full invoice amount is refunded within 24 to 48 working hours.

If you want to exchange or return a product because you do not want it: under the Spanish distance-selling rules that transposed Directive 97/7/EC (Law 47/2002 of 19 December, amending Law 7/1996 of 15 January on retail trade), chapter II on distance selling, articles 44 and 45, on the right of withdrawal, the buyer has 14 calendar days from receipt to return the goods.

This right does not impose a penalty, although the buyer can be asked to pay the direct cost of returning the product. The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, or which by their nature cannot be returned. The first exchange does not cost the buyer. From the second order, the buyer pays any return costs of that second exchange. Pack the goods in the original packaging and include a copy of the invoice. Once we have the parcel, the full invoice amount is refunded within 24 to 48 working hours.

Payment

Card payments are taken in Stripe Checkout (Visa, Mastercard and the methods Stripe shows at checkout). There is no extra fee on top of the order. When the payment finishes, Stripe returns the customer to the order confirmation page.

Bank transfer is not accepted for orders placed on the website. Cash on delivery is not accepted either.

For any question about payment, or anything else, you can reach us from 9:00 to 18:00, Monday to Friday, on +34 607 861 329, or by email at pedro@vinosbiopedrolivares.com at any time.

Guarantees

The contractual guarantee is the one in Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defence of Consumers and Users. Bodega Pedro Olivares is liable for lack of conformity that appears within two years of delivery, provided the customer told Bodega Pedro Olivares of that lack of conformity within two months of learning of it. If a product is defective, the seller will, as appropriate, repair it, replace it, reduce the price or terminate the contract. This is without prejudice to the right of Bodega Pedro Olivares to check that the defects are real, where they come from and when they appeared.

To use the guarantee, the Customer must write to Bodega Pedro Olivares at pedro@vinosbiopedrolivares.com within two months of noticing the defect, and must describe the problem, when it appeared and the conditions in which it appeared. The Customer also has the right to have the goods brought into conformity under article 118 and following of the consolidated General Law for the Defence of Consumers and Users.

Confidentiality, privacy and data protection

Bodega Pedro Olivares protects the personal data of users of this website in accordance with GDPR 679/2016. Please read the privacy policy. If you have a question about it, email pedro@vinosbiopedrolivares.com.

Applicable law, jurisdiction and disputes

This contract is the complete agreement between Bodega Pedro Olivares and the user/customer. Using the site makes you a user and means full acceptance of every provision in the legal notice.

These General conditions are governed by Spanish law. The parties submit, at their choice and waiving any other forum, to the courts of the user’s domicile. As an entity adhered to Confianza Online and under its code of ethics, in disputes about online contracting and advertising, data protection and the protection of minors, the user may use the Confianza Online out-of-court system (www.confianzaonline.es).

Online dispute resolution under article 14.1 of Regulation (EU) 524/2013: the European Commission provides a platform at https://ec.europa.eu/consumers/odr/.

General conditions of purchase updated on 23 March 2022. Shipping rates and card payment updated to the rates and the Stripe checkout in use on the shop.